Application Support (Intermediate)

Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 16 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 1.621 milliards de dollars canadiens. 

SII Canada offre à ses clients une expertise technique avancée dans les domaines du développement applicatif, Web et Mobile, de la Cybersécurité et du Cloud. Nous intervenons également en Ingénierie, particulièrement sur les systèmes embarqués dans divers secteurs industriels. Notre ambition : faire évoluer les systèmes d’information et contribuer à la création des produits et services de demain pour nos clients.

En tant qu’entreprise de consultation en TI basée au Québec, SII Canada opère dans un environnement mondial où l’anglais est essentiel. Cette offre d’emploi est publiée en anglais pour souligner l’importance de cette langue dans nos opérations quotidiennes. Nous restons dédiés à la promotion et au respect de la langue française au sein de notre entreprise.

Description :
About the job : 

Global Banking Technology & Operations (GBTO) delivers day-to-day services to Global Banking & Investor Solutions (GBIS) Business Units and their clients.  With IT & Operations teams working side by side under the same leadership, the goal of GBTO is to meet the evolving needs of its clients and market requirements, as well as anticipate technological advances to accelerate and support the transformation of GBIS activities. GBTO is at the very heart of this technological and operational challenge.

This is a central and dynamic position as you will provide technical and functional support for the structured finance applications that are used by senior bankers, as well as risk and operations analysts in New York. Great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining these applications.

We are looking for a fast learner motivated professional who will help us manage the user communication. If you are a team player and want to acquire lot of different competencies as well as leverage on your technical and functional skills to accomplish your daily activities, you may be a good fit for our team! 

Technical Stack :

• SQL | JAVA |C# | KIBANA | ELASTICSEARCH | AUTOSYS | UNIX | WINDOWS SERVER

Functional Stack : 

• LoanIQ | Loan Activities

What will be your DAY-TO-DAY?

• When you open your laptop, you’ll do a morning check to make sure production is stable before the financial markets open.
• During the day you will maintain the user’s ticket backlog using Unity. You can also be contacted directly by users for live production incidents where you will need to use your problem-solving skills to troubleshoot the applications.
• Be ready to learn the key Production Support practices and get financial expertise with experienced professionals.
• You will perform the end of day checks to ensure the Production is stable before Asian markets open.
• There is never a typical day at Société Générale, but that's why we love it here! 

Some of your responsibilities include, but are not limited to, the following:  

• Review and provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front, Middle and Back Office.
• Respond to end users within timeframe dictated by the severity of the problem, document, and track (case histories, issues, and action steps).
• Ensure timely reporting of production status to client and IT management.
• Partner with support teams (NY/Bangalore/Paris) on release management.
• Manage the Client Relationship with the end user community in an effective manner. 
• Communicate with users regarding application outages and upcoming events such as a release, a project, etc. 
• Understand the regulatory environment and constraints. 
• Ensure disaster recovery plans are documented and tested at least two times per year. 

In addition to your daily responsibilities, you will get the opportunity to step up and take your technology and functional expertise to the next level by dedicating time to work on the feature team backlog or automation. As necessary and depending on your capabilities, you may be asked to contribute to the software development processes such as testing, bug fixing, deploying, and configuring new features.

Profile :
Skills and Qualifications:

Must Have: 

• Experience in SQL.
• Ability to troubleshoot complex technical and functional issues.
• Excellent communication skills.
• Bachelor's Degree in computer science, engineering, or equivalent job experience.

Nice to Have:

• At least 5 years of experience in an Application Support position.
• ITIL certification.
• Track record of delivering continual improvements and automations.
• Knowledge of structured finance domain.

Languages: English, French

• Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.