Application Support (Intermediate)

Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 16 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 1.621 milliards de dollars canadiens. 

SII Canada offre à ses clients une expertise technique avancée dans les domaines du développement applicatif, Web et Mobile, de la Cybersécurité et du Cloud. Nous intervenons également en Ingénierie, particulièrement sur les systèmes embarqués dans divers secteurs industriels. Notre ambition : faire évoluer les systèmes d’information et contribuer à la création des produits et services de demain pour nos clients.

En tant qu’entreprise de consultation en TI basée au Québec, SII Canada opère dans un environnement mondial où l’anglais est essentiel. Cette offre d’emploi est publiée en anglais pour souligner l’importance de cette langue dans nos opérations quotidiennes. Nous restons dédiés à la promotion et au respect de la langue française au sein de notre entreprise.

Description :
About the team: 

The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to bank investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.

Our team is focussed on the development and operations of accounting IT systems for regulatory, management and performance monitoring purposes. We align both with local (America) and global business lines within the Global Banking and Investor Solutions section of the group. We are part of a family of services linked to Finance, Risk and Management.

Our current ambitions are to constantly improve the systems used by our business partners, migrate legacy applications to a public cloud architecture and promote the growth and adoption of in-house data science platforms. There are also opportunities to get involved with "Great Place to Work" initiatives, as well as interest driven efforts and activities within the Montréal Service Center.

What will be your day-to-day?

Primary tasks related to Functional Application Support Analyst role include but are not limited to: 

• A hands-on functional support analyst, responding users’ requests, analyzing functional process related to technical investigations, working with BA’s and developers for testing and homologation. 
• Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project requests. 

Summary of responsibilities:

• Study and analyze functional requirements, functional issues and bugs, processes in fixed income, equities, securities and processing domain.
• Coordinate solution workshops, document requirements with BA’s and developers
• Coordinate with users to produce comprehensive test plan and develop user signoff criteria. Hands-on involvement in analysis and documentation of testing results and review with end-users
• Ability to work in group, solve/address problems in the root, highlight potential issues/improvements
• Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office
• Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments
• Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide
• Communicate with users in connection with application failures
• Liaise with teams from New York, Paris and BLR
• Understand the regulated environment and the constraints of client activity
• Perform homologation/post-deployment testing of new releases (quality assurance)
• Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
• Timely communication of project production and status to the client and IT management
• Effective oral and written communication with the various audiences and at the appropriate levels
• Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users

Profile
Skills and qualifications: 
Technical skills: 

Required:

• 2+ years Excel, Word, Microsoft Power Point
• 2+ years SQL Server
• Unix, Linux and Windows server environment
• Knowledge in Programming
• Autosys
• Prior Work experience

Required:

• Minimum of 2 years as application support analyst (financial industry)

Education 

• Bachelor Computers/Engineering/Finance or other related university degree

Work Schedule

• Availability for on-Call (night/weekend)

LANGUAGE: French English

• Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.